Terms and Conditions

ACE Clothing operates this website to provide customers with access to clothing, accessories, and related products.

By using this website, you confirm that you are legally capable of entering into a binding agreement and that the information you provide to us is accurate and complete.

We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time. Any changes will become effective once published on the website.

We make reasonable efforts to display our products, colors, images, descriptions, sizes, specifications, and other information as accurately as possible.

However, the appearance of colors may vary depending on your device, screen settings, lighting, or display configuration.

Minor differences in color, texture, stitching, finishing, measurements, or appearance may occur between product photographs and the physical product.

Product availability is subject to stock levels and may change without notice.

Customers are responsible for selecting the correct size before placing an order.

Where available, customers should review the relevant size guide or product measurements before completing a purchase.

Sizing may vary slightly between different products, styles, materials, or collections.

An incorrect size selection by the customer does not automatically qualify an item for a refund. Eligible size exchanges remain subject to our Exchange Policy and product availability.

Submitting an order through our website does not guarantee acceptance of that order.

An order is considered accepted once it has been successfully processed and confirmed by ACE Clothing.

We reserve the right to cancel or refuse an order where necessary, including:

• Incorrect product information or pricing
• Stock availability issues
• Payment problems
• Suspected fraud or unauthorized activity
• Incorrect customer information
• Technical or system errors
• Orders that we reasonably believe may violate these Terms & Conditions

If payment has already been collected for an order that we are unable to fulfill, the applicable amount will be handled according to the payment method and circumstances of the order.

Customers are responsible for providing complete and accurate information when placing an order.

This includes, where applicable:

• Full name
• Delivery address
• Contact number
• Email address
• Product selection
• Size and variation information
• Payment information

ACE Clothing will not be responsible for delays, failed deliveries, or other issues caused by incorrect or incomplete information provided by the customer.

If you notice an error in your order details, please contact us as soon as possible.

All product prices are displayed on the website at the time of purchase.

Prices may be updated or changed at any time without prior notice.

A price change will not normally affect an order that has already been successfully confirmed, except where an obvious pricing or technical error has occurred.

Delivery charges, payment-related fees, or other applicable charges may be added separately and will be shown where applicable during the ordering process.

Although we make reasonable efforts to ensure that pricing information is accurate, errors may occasionally occur.

If a product is incorrectly priced due to a technical, administrative, or system error, ACE Clothing reserves the right to cancel or correct the affected order.

Where necessary, we may contact the customer before proceeding with the order.

Available payment methods will be displayed during checkout.

Customers must ensure that they are authorized to use the payment method selected for an order.

Payments may be processed through third-party payment providers. Those providers may apply their own terms, security requirements, and privacy policies.

ACE Clothing is not responsible for interruptions or failures caused solely by third-party payment systems.

Where Cash on Delivery is available, customers are expected to accept and complete payment for orders that have been validly placed and dispatched.

Promotional offers, vouchers, coupon codes, and discounts may be subject to separate conditions.

Unless otherwise stated:

• Promotions cannot be exchanged for cash.
• Discount codes may have expiry dates.
• Certain products may be excluded from promotions.
• Multiple discount codes may not be combined.
• A promotion may be changed or withdrawn where necessary.
• Discounts cannot normally be applied retrospectively to completed orders.

Any misuse, unauthorized reproduction, or manipulation of promotional offers may result in cancellation of the related order.

Orders placed before 11:00 AM local time will be dispatched on the same day.

Orders placed after 11:00 AM will be dispatched on the following working day.

Dispatch times may be affected by stock issues, payment verification, public holidays, unusually high order volumes, severe weather, or circumstances beyond our reasonable control.

Deliveries typically take 2 to 5 working days, Monday to Friday, excluding public holidays.

Delivery times are estimates and are not guaranteed.

Minor delays may occur during:

• Peak shopping periods
• Promotional campaigns
• Public holidays
• Severe weather conditions
• Courier disruptions
• High order volumes
• Other circumstances outside our reasonable control

ACE Clothing is not responsible for delays caused solely by third-party courier services or circumstances beyond our reasonable control.

Tracking details will be provided as soon as your order leaves our facility where tracking is available.

Customers are responsible for monitoring the delivery status and ensuring that someone is available to receive the order where required.

Customers must provide an accurate and accessible delivery address.

If a delivery cannot be completed because of an incorrect address, unavailable recipient, failed contact attempts, refusal to accept the parcel, or another issue caused by the customer, additional delivery or return charges may apply.

If an order is returned to ACE Clothing by the courier, any re-delivery will be handled according to the circumstances of the order.

All items being exchanged must meet the following conditions. Items failing to meet these criteria may be subject to denial.

Due to hygiene and health concerns, the following items cannot be returned or exchanged:

All exchanges are subject to stock availability.

If the requested replacement size, color, style, or product is unavailable, ACE Clothing may provide alternative options depending on the circumstances.

An exchange request is not considered approved until it has been reviewed and accepted by our team.

Customers should not return products without following the applicable exchange instructions.

Products are not automatically eligible for a refund simply because a customer changes their mind.

Any refund, replacement, exchange, store credit, or other resolution will be determined according to the circumstances of the order and our applicable policies.

Where a refund is approved, processing times may vary depending on the payment method, payment provider, or financial institution involved.

Any original delivery charges or additional delivery charges may be non-refundable unless the issue resulted from an error by ACE Clothing or where otherwise required.

Products displayed on the website may become unavailable at any time.

Adding an item to a shopping cart does not reserve the product.

Stock is only allocated once an order has been successfully processed according to our ordering system.

In rare cases, an item may become unavailable after an order has been submitted. If this occurs, we may contact the customer to arrange an appropriate solution.

We aim to keep the ACE Clothing website available and operating correctly.

However, we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable due to:

• Maintenance
• Updates
• Hosting issues
• Technical errors
• Security work
• Network failures
• Third-party service interruptions
• Circumstances outside our reasonable control

We reserve the right to modify, suspend, or discontinue parts of the website where necessary.

Where customer accounts are available, you are responsible for maintaining the confidentiality and security of your account.

You are responsible for activity carried out through your account unless the activity resulted from a security failure attributable to ACE Clothing.

You must provide accurate account information and notify us if you believe your account has been accessed without authorization.

You must not misuse the ACE Clothing website.

You must not attempt to:

• Access restricted areas without authorization
• Interfere with the operation of the website
• Introduce malware, malicious code, or harmful software
• Attempt unauthorized access to servers, databases, or accounts
• Manipulate prices, promotions, inventory, checkout, or payment systems
• Use automated systems to abuse or overload the website
• Commit fraud or impersonate another person
• Use the website for unlawful purposes

We reserve the right to restrict access, cancel orders, or take other appropriate action where misuse is detected.

Unless otherwise stated, the content available through ACE Clothing, including branding, logos, photographs, product images, graphics, website designs, text, videos, and other materials, is owned by or licensed to ACE Clothing.

Such content may not be copied, reproduced, modified, distributed, republished, sold, or commercially exploited without permission.

Personal, non-commercial viewing of the website is permitted.

Our website may use or link to third-party services such as payment providers, courier services, social media platforms, analytics services, or other external websites.

ACE Clothing does not control every aspect of these third-party services.

Your use of a third-party service may also be subject to that provider's own terms and privacy practices.

Personal information collected through the website will be handled in accordance with our Privacy Policy and applicable requirements.

Information may be used where necessary to:

• Process orders
• Arrange deliveries
• Provide customer support
• Process payments
• Prevent fraud
• Improve our services
• Communicate with customers
• Maintain website security

Please review our Privacy Policy for further information.

To the maximum extent permitted by applicable law, ACE Clothing will not be responsible for indirect, incidental, or consequential losses arising from the use of the website or products.

ACE Clothing will also not be responsible for losses resulting solely from circumstances outside our reasonable control, including third-party courier failures, payment network outages, internet failures, severe weather, or other external disruptions.

Nothing in these Terms & Conditions is intended to exclude or restrict any rights or liability that cannot legally be excluded.

ACE Clothing will not be responsible for delays or failures caused by events beyond our reasonable control.

These may include, but are not limited to:

• Natural disasters
• Severe weather
• Flooding
• Fire
• Power failures
• Internet or telecommunications outages
• Transportation disruptions
• Government restrictions
• Strikes
• Public emergencies
• Courier disruptions
• Supply chain interruptions

Where such circumstances occur, we will make reasonable efforts to resume normal operations as soon as practical.

ACE Clothing reserves the right to review, hold, refuse, or cancel orders where fraud, unauthorized payment activity, misuse, suspicious behavior, or false information is reasonably suspected.

Additional verification may be requested before certain orders are processed.

If you wish to cancel an order, please contact us as soon as possible.

Once an order has entered processing, been packed, or been dispatched, cancellation may no longer be possible.

ACE Clothing cannot guarantee that every cancellation request can be completed before dispatch.

ACE Clothing may update these Terms & Conditions from time to time.

The latest version published on the website will apply from its effective publication date.

Customers are encouraged to review these Terms & Conditions periodically.

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted.