FAQ

Browse our products, select your preferred size or variation, add the item to your cart, and proceed to checkout. Complete your delivery and payment details to place your order.

Once your order has been successfully placed, you will receive an order confirmation through the contact information provided during checkout.

Please contact us as soon as possible if you need to change your order. Once an order has entered processing, been packed, or dispatched, changes may no longer be possible.

You may request a cancellation before your order has been processed or dispatched. We cannot guarantee that a cancellation can be completed once processing has started.

Available payment methods will be displayed during checkout. Payment options may vary depending on the order and the services currently available through ACE Clothing.

Where Cash on Delivery is available, the option will be displayed during checkout. Customers are expected to accept and complete payment for orders that have been validly placed and dispatched.

Orders placed before 11:00 AM local time will be dispatched on the same day. Orders placed after 11:00 AM will be dispatched on the following working day.

Deliveries typically take 2 to 5 working days, Monday to Friday, excluding public holidays.

Yes. You will receive tracking details as soon as your order leaves our facility where tracking is available.

Delivery times are estimates and minor delays may occur during peak periods, public holidays, severe weather conditions, courier disruptions, or unusually high order volumes.

Customers are responsible for providing accurate delivery details. Incorrect or incomplete information may result in delivery delays, failed delivery, return charges, or additional re-delivery charges.

Eligible items may be exchanged subject to our exchange conditions and stock availability.

Items must be unwashed, unworn, returned in their original packaging, and free from pilling, stains, markings, blemishes, and strong odors such as smoke, cologne, perfume, or detergent.

Due to hygiene and health concerns, accessories including slides, jewelry, caps, bottles, and bags cannot be returned or exchanged. Socks and other undergarment pieces are also non-returnable and non-exchangeable.

Size exchanges may be available subject to our exchange conditions and stock availability. Customers should review the relevant size guide before ordering whenever one is available.

No. All exchange requests are subject to review, product condition, and stock availability. An exchange is not approved until it has been accepted by our team.

If you have received an incorrect item, please submit a ticket to our support team at aceclothinglk@gmail.com .

Please contact our support team at aceclothinglk@gmail.com and provide your order information.

Please submit a ticket to our support team at aceclothinglk@gmail.com . We may request photographs, videos, packaging images, or other information to review the issue.

Issues must be reported within 48 hours of receiving your order.

We make reasonable efforts to display product colors accurately. However, colors may appear slightly different depending on your screen, device settings, lighting, and display configuration.

Minor differences in measurements, stitching, finishing, texture, or appearance may occur between products.

Please review the available size guide or product measurements before completing your purchase. Sizing can vary between different products, styles, materials, and collections.

No. Adding a product to your shopping cart does not reserve stock. Product availability may change until the order has been successfully processed.

Enter your valid discount or promotional code in the applicable coupon field during the shopping or checkout process.

Unless otherwise stated, multiple promotional or discount codes may not be combined.

Yes. Promotional codes may have expiry dates, product restrictions, or other conditions.

Discounts cannot normally be applied retrospectively to an order that has already been completed.

Available checkout and account options will be displayed on the website. Where an account is available, it can be used to access relevant customer and order information.

Keep your account access information secure and notify ACE Clothing if you believe your account has been accessed without authorization.

The website may occasionally be unavailable because of maintenance, updates, hosting issues, security work, technical errors, network failures, or third-party service interruptions.